FAQ

Restaurant FAQs Consumer FAQs


Restaurant FAQs

What is DRIVE-THRU ON DEMAND? 

DRIVE-THRU ON DEMAND is an app-based system that allows ALL restaurants to compete for their share of the drive-thru market without the risk of additional capital expenditures.

How does it work?

Your customer uses the app to order from your menu and pay. When the order is placed, restaurant staff receives an immediate alert via tablet or smartphone. The customer is kept informed of the process, from preparation to completion, with preset alerts. Upon receipt of the “order is ready” alert, the customer drives to the restaurant and taps the “I’M HERE” icon. Staff receives customer’s name, license plate and car make/model information, and carries the order – fresh, hot, and paid for – out to the car. 

There is no need for the customer to get out, go in, or sit in a drive-thru line!

Why should I sign up my restaurant?

200 billion reasons! In 2018, the national restaurant association reported that restaurant drive-thru industry totaled approximately 200 billion in total sales. DTOD can help you compete for your share.

What does it cost my restaurant?

There is a one-time nominal sign up fee per location of $299. After that, there is no cost to the restaurant until a customer orders from your restaurant. Thats it. You keep 100% of your sale. 

What is an incremental sale?

Incremental sales are defined simply as sales or actions that result from a particular marketing effort or through a particular channel of activity that the merchant would not have realized without that effort or activity taking place. DTOD offers you the opportunity to make the most profit possible off of each of these sales, because the cost of the sale is proportional to the costs associated with the order. To put it simply: whether you sign up with DTOD or not, your fixed costs are the same. With DTOD, the only costs you have are food, paper/goods, the DTOD fee, your credit card fees, and packaging costs . All other costs are fixed. There is no need to add extra rent, electricity, labor, or cleaning supplies. As an example, your cost on the sale could be 53.5% – leaving the remaining 46.5% to add directly to the bottom line.

What does it cost my customer?

The download is free, and a nominal $2.99 convenience fee is added when an order is placed, regardless of order size.

How do I receive the order and communicate with my customer?

It’s all a seamless process built into the app!

English

Spanish

How do I get the word out?

Let your existing customers know that you are now a part of this exciting new technology and encourage them to download the app while at your restaurant. Post the news on your social media as well. To help, we have built in easy-to-use share tools throughout the app so every time your customer orders they are prompted to share it. Lastly, we provide social media marketing partners as well as partners for stickers, table tents, etc., for a pre-negotiated competitive national pricing structure.

We have found that the most effective way is Facebook marketing. Check out how chos sushi in Austin Texas did almost $40,000 in sales it their FIRST 30 days.

How is this different from delivery and curbside?

Delivery

Dine-in and fast casual restaurants have struggled to find effective delivery options. In an effort to provide customers the convenience they want, they often settle for third-party options that are expensive and inefficient, often require minimums, and take quality control out of the restaurant’s hands.

DRIVE-THRU ON DEMAND puts control – and profits – back in the hands of the restaurant operator.

Curbside Delivery

While many dine-in and fast casual restaurants have made the effort to provide a more convenient take-out option for their customers, the implementation can be cumbersome and cost-prohibitive. At a minimum, costs can include: build-out or retro-fit for installation of curbside counter, communication infrastructure, manpower to answer phones and take orders, and designated parking spaces.

DTOD provides all of the benefits with none of the additional costs. 

How do I set up my device to take orders?

Vankyo Z1 Tablet Setup

Vankyo S7 Tablet Setup

Consumer FAQs

Have you ever wished your favorite sit-down restaurant had a drive-thru?

We’re about to make your dinner….er, day. With Drive-Thru On Demand.

What is DRIVE-THRU ON DEMAND? 

DRIVE-THRU ON DEMAND is an app-based system that gives you an easy way to enjoy your favorite foods from your favorite restaurants with the convenience of a drive-thru.

How does it work?

Just download the free app, find your favorite restaurant, place your order, and pay. The restaurant staff receives your order and you receive progress alerts throughout the process. Upon receipt of the “order is ready” alert, just drive to the restaurant, tap the “I’M HERE” icon and a staff member will bring your order, hot and fresh, out to your car. 

What does it cost?

The download is free, and a nominal $2.99 convenience fee is added when your order is placed. That’s it! No expensive delivery fees or extra charges from the restaurant.

When I arrive, how will they know it’s me?

When you set up your user profile, you’ll enter your name and the make, model and license plate number of your car. The restaurant receives this information when you order.

What if I have special requests on my order?

The app is designed to accommodate modifications to orders, special requests, and any other adjustments you need to communicate to the restaurant.

Why not just do delivery?

Adding a delivery driver into the process adds significant delay from the time your food is finished to the time it arrives at your house. Drive-Thru On Demand gets your order in your hands while it’s still fresh and hot. And if there are any questions or issues with your order, it can be handled on the spot. Plus, you don’t have to worry about a stranger handling your food and showing up at your house. Best of all, it’s a fraction of the cost of delivery fees and tips! Just a $2.99 convenience fee automatically added to your order.

Drive-Thru On Demand is a fresh new way to make fresh, higher quality food a more convenient part of your life.

How do I use the consumer app?

  1. Download the Drive-Thru on Demand app from the Apple or Google Play Store.
  2. Create an account with your Facebook or Google account.
  3. Fill out your vehicle and payment details.
  4. Order from your favorite restaurant.
  5. See order status alerts and drive to the restaurant.
  6. Alert the restaurant when you have arrived by tapping the I’m Here button.
  7. Tap the got my food button when you have received your food.

How do I cancel an order?

  1. You may cancel your order at any time up until the time the order has been accepted.
  2. To cancel your order, tap the order you want to cancel and tap the cancel button.

Can I revise/delete my order once it has been placed?

  1. You cannot revise your order once it has been placed but you may cancel your order up until the time the order has been accepted.
  2. When you have cancelled your order you may reorder your revised order.
  3. To cancel your order, go to the my orders tab and select the order you want to cancel and tap the cancel button.
  4. To navigate to the my orders tab, slide your screen from left edge to right edge to open the tab menu.

What if I have a special request to my order?

  1. When selecting an item on a restaurant’s menu, there is a designated spot to type in
    your special requests.
  2. All special requests are made at the restaurant’s discretion.

How can I check the status of my order?

  1. After placing an order, you can also check the status of your order at any time by
    tapping the my orders tab.
  2. To navigate to the my orders tab, slide your screen from left edge to right edge to open
    the tab menu.

How do I know my order has been accepted?

  1. When your order has been accepted, you will receive a push notification message letting
    you know that your order has been accepted.
  2. You will also be notified via the Facebook or Google email used to log into the DTOD
    app.
  3. After placing an order, you can also check the status of your order by tapping on the my
    orders tab.
  4. To navigate to the my orders tab, slide your screen from left edge to right edge to open
    the tab menu.

How do I know my order is ready?

  1. When your order is ready, you will receive a push notification message letting you know.
  2. You will also be notified via the Facebook or Google email used to log into the DTOD
    app.
  3. You can also check the status of your order by tapping on the my orders tab.
  4. To navigate to the my orders tab, slide your screen from left edge to right edge to open
    the tab menu.

How does the restaurant know that I have arrived to pick up my order?

  1. When you have arrived to pick up your order, slide your screen from left edge to right edge to open the tab menu.
  2. Go to the my orders tab in the DTOD app and select the order you are picking up.
  3. To navigate to the my orders tab, slide your screen from left edge to right edge to open the tab menu.
  4. Tap the I’m Here button to notify the restaurant that you have arrived.
  5. The restaurant will be immediately alerted and will deliver your food to the vehicle information you provided in the DTOD app.

When should I drive to the restaurant?

After your order has been accepted by the restaurant, take note in the restaurant details of the average preparation time to decide when you should arrive.

How do I add my vehicle information?

  1. Slide your screen from left edge to right edge to open the tab menu.
  2. Tap the vehicles tab to add a vehicle.
  3. Tap the add vehicle button at add your vehicle’s license plate and description.
  4. You may add as many vehicles as you would like.
  5. After creating a new vehicle, be sure to select the vehicle you would like to mark as
    current car.
  6. You may change the current vehicle status at any time.

What if I need to change my vehicle information after placing an order?

  1. Slide your screen from left edge to right edge to open up the tab menu.
  2. Go to the my orders tab and select your order.
  3. Tap the car icon to change or add new vehicle information.
  4. Select or add a new vehicle to mark vehicle as current car.

If my order has been cancelled, how quickly will I be refunded?

If your order has been cancelled, you will typically see the refund within minutes of cancelling.

What if I need to cancel my order and it has already been accepted?

If you need to cancel your order after the order has been accepted, the only option available is to call the restaurant.

Can I reorder an order I’ve placed in the past?

  1. Yes, to reorder an order you have placed in the past, slide your screen from left edge to
    right edge to open the tab menu.
  2. Go to the my orders tab and select the order you have placed before.
  3. Tap the order again button to place a new order.

How do I remove an item from my cart?

  1. Tap the cart icon located on the top left of your screen.
  2. Tap and hold the item you would like to remove and slide the item to the left.
  3. Tap the remove button to remove the item from your cart.
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